Troubleshooting Guide

VOICE RECOGNITION


Items are not being recognized when I say them.

* Cause: The microphone settings not adjusted correctly.
* Solution: Select a different mic setting from the setup menu.
See: Device Settings

* Cause: Voice recognition needs additional training.
* Solution: If it is in the booklet and the unit fails to recognize it, you can train Smartshopper using your own voice.
See: Improving Recognition

* Cause: Items are not in the Smartshopper library.
* Solution: Add a custom item to the SmartShopper library.
See: Adding Custom Items

PRINTING ISSUES


The list is very light or difficult to read.
* Cause: The batteries are low
* Solution: Insert New batteries
See: Inserting Batteries

The list will not print or it is blank.
* Cause: There is a paper jam
* Solution: Remove and reinsert paper roll.
See: Replacing Paper

* Cause: The paper is inserted incorrectly
* Solution: Remove paper roll, flip paper, reinsert roll.
See: Replacing Paper

The SmartShopper is out of ink.

* Cause: SmartShopper does not use ink cartridges, the batteries are low.
* Solution: Insert new batteries
See: Inserting Batteries

DEVICE MALFUNCTION

The screen is always blank.
* Cause: The batteries are dead.
* Solution: Replace the batteries with new ones.
See: Replacing Batteries
* Cause: The batteries not inserted correctly.
* Solution: Remove and re-insert the batteries.

The screen appears to be "frozen"
* Cause: The unit is locked up.
* Solution: Re-set by pressing the down arrow and the help button at the same time. If the unit is still locked up, Remove the batteries, wait 3 minutes and re-insert them. This will re-set your unit without losing any stored information.

When adding items to my list, I get a message that says "list full".
* Cause: You have been deleting items individually and you have not cleared your entire list.
* Solution: It is okay to delete items one by one, but you must go to "clear entire list" from time to time and you won\'t run into this problem again.

OTHER ISSUES

The magnets won\'t stick to my refrigerator
* Cause: Your refrigerator is stainless steel or another non-magnetic material.
* Solution: Use wall mounting kit instead.
See: Wall Mounting Instructions