Intuit is a United States based company that provides customers with tax, personal finance and accounting services through TurboTax, Mint and QuickBooks. These services make it easier for business owners to keep their books and individuals to track their personal finances and file file their taxes.
Guide to Livelook from Intuit.com
LiveLook.Intuit is web based software that allows TurboTax support agents to help customers in a more direct manner. The software is a remote screen sharing application that enables a representative to see your desktop screen to help with issues you may be having when filing your taxes through TurboTax. This feature often makes it easier for agents to provide customers with a much quicker solution their problem while doing their taxes with TurboTax.
The software can be accessed by visiting the Livelook website at livelook.intuit.com or support.turbotax.intuit.com/livelook. Live Look is specificially for users who are already on the phone with a TurboTax support agent but the call simply is not enough to help the customer get their issue resolved in an efficient manner.
Let’s take a look at what features Live Look offers and how it can benefit customers who are using Intuit’s tax software.
Features of Livelook.Intuit.com
One of the key benefits of using the LiveLook remote screen sharing application is that agents can see a customers’ screen instantly with just one click. This makes the entire process of getting help quick and easy.
In addition to this, there are various ways customers can choose to share their screen with a representative. They can give full control of their desktop to an agent who can then freely browse and and resolve the issues on their own. This also enables agents to fill in any forms and documents quickly.
Customers can also choose a feature that enables the mouse of an agent to be present on their screen, without granting them the ability to actually control the computer. This can be helpful in allowing the agent to guide the user step-by-step through resolving their issue on their own.
The technology available from Turboxtax is great for working with all types of ad-blockers and anti-virus firewall systems. This makes it easy for customers to sharing their desktop with agents.
When representatives can see a customer’s screen, they can help them decide on what type of product or service is best for their needs. Customers can be communicating with representatives on the phone whilst showing them their screen in real-time.
All of these features provide customers with a more personalized experience that can improve a company’s customer satisfaction ratings.
LiveLook’s works with Linux, Mac, and Windows operating systems that make it easy to use across all desktop devices.
The application works with most browser including Internet Explorer, Google Chrome, Firefox, and Safari.
How to Start A Remote Session
As stated above you do not need to download the software since it is a web based application. When on the phone with your TurboTax support agent ask about starting a Livelook session and if they agree that this is the best solution to your issue simply visit livelook.intuit.com or support.turbotax.intuit.com/livelook and click the “Click here to start” button. Then simply provide the agent with the 6-digit secure session ID to being the co-browsing.
All of the sessions conducted using LiveLook are encrypted to provide users with peace of mind. No one without proper authorization is able to gain access to the session. Furthermore, data from customers is never stored and you can end the session at any time if you feel uncomfortable.
The combination of over the phone support and a LiveLookIntuit remote session enables agents to improve customer satisfaction. Customers who are unsure about a certain product or service can receive personalized help. Furthermore, call handling times can be minimized and customers are given a more unique experience when dealing with their taxes.